Electronic & Digital Service Expert, Italy (m/w/d)

Are you ready to provide an excellent, high-quality customer service? Would you like to become a professional sparring partner to our customers? If so, then we are keen to hear from you and discuss how this role will allow you to have a real impact on the future development of Grundfos Service Delivery.
What is the job about?

 

The Electronic & Digital Service Expert is responsible for providing customer assistance on standard and electronic / digital products, providing consultancy both in office and on-field for customers, performing pumps / cabinets / display configuration and commissionings, performing products tests and answering to requests received from customers / colleagues.

He/she is responsible for customer satisfaction

 

Key Accountabilities / Responsibilities

 

• • Has advanced electronic knowledge
  • Provide both remote and on-site support to customers
  • Get in touch with group product managers for technical support may be required;
  • Prepares clear and complete service reports and ensures that these are submitted on time (products failure root cause analysis, warranty claims, etc);
  • Analyze data coming from the equipment – measurement instruments and prepare reports accordingly
  • Registers the identified product quality issue in the system (SAP based);
  • Prepares services quotations accordingly
  • Assists in project execution – installation support, commissioning etc;
  • Provides feedback of relevant information to the respective stakeholders (sales, operations, including identified leads);
  • Supervises/directs Authorized Service Partners (ASP) services delivered in accordance with Grundfos requirements and customer expectation, where there is the case;
  • Manages complex projects execution;

 

Experience:

 

• Diploma / degree in electronic field
• Minimum 5 years experience in the field, within electronic and digital products
• English Fluent
• Ability and will to move on-site
• Problem solving approach

 

 

 

Why Grundfos

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer an interesting opportunity for individual development in a global company that is continuously looking for growth opportunities.

If this job sounds appealing to you, please send your resume and cover letter by clicking on “Apply”.