Community and Social Media Manager (m/w/d)

As a community and social manager, you feel at home in social media. You come up with 1,000,000 ideas for posts, stories, videos, features, series, etc. Editorial planning is easy for you and you look forward to the further expansion of our channels. You interact with our community in a relaxed way, both in our various social media and on various rating portals. You always have an overview of what moves our community and thus give valuable impulses on how we can grow as a company.

You will be part of the digital marketing team with a focus on Germany.

You can be who you are and show yourself from your best side. You have the freedom to combine an exciting job with your life outside of work.

Your main tasks and responsibilities will be:

You will independently prepare posts and stories that are suitable for the target group and platform, and you will be involved in the creation of corresponding analyses of the insights.

• Support, optimisation and moderation of our virtual communities
• Increasing the interaction rate
• Contact point for praise, criticism and other feedback – be eye, ear and mouth
• Support, moderation and assistance within various evaluation portals
• Compilation of reports and update of relevant stakeholders
• Interface between online marketing and operations
• Supporting the continuous development of our social media channels, based on community needs, market and online development
• Identification of customer needs and derivation of measures
• Understand the interest of the audience of the business to effectively engage with customers and potential customers
• Keeping up to date with any new changes on social media platforms to stay ahead on social media such as which is the best platform to promote the brand and engage customers.

You contribute with skills, ambitions and that little personal twist that makes us succeed.

It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference to succeed in this role. Especially the little twists we all have that makes our personalities instead of just a person.

What we need…

• A person dedicated to social media and the web
• A person aware of the importance of these channels and the associated ability to act quickly and accurately
• A person who want us to become better
• A person with knowledge of internal processes who is responsible for what, who can I turn to in order to help our customers
• A person who really thinks: THE CUSTOMER IS THE CENTRE OF ATTENTION
• One channel as a contact point is sufficient
• As person who loves to work with different departments and builds a strong connection between different stakeholders

Your professional qualification include:

• You have sound experience with the usual social media channels and in the area of community management/customer service, ideally in the service sector.
• Your texts are both creative and appropriate to the tone of the respective social media channels. You are able to quickly familiarise yourself with complex topics and communicate them in a comprehensible manner.
• You are not afraid of analysis, planning and publishing tools.
• You are passionate about social media, communication and teamwork and also follow digital trends
• Very good German and English skills as well as knowledge of the legal basis for the online sector round off your profile

Your career driven by curiosity and customer insights

We are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across Europe. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.