Business Analyst (m/w/d)

As a leading provider of digital payment services and related technology solutions across Europe, our Client operates a deeply entrenched network which connects merchants, financial institutions, corporate customers and consumers. This market-leading offering enables them to make and receive digital payments as well as utilizing value-added services to deliver highly relevant end to end propositions. Our Client operates across the payment value chain from payment capture and authorization through to processing, clearing and settlement.

The Business Analyst role sits within the Change team within Group eCommerce, which is a major growth contributor to Merchant Services, a portfolio of businesses comprising of 13 entities (with a footprint across 19 cities, 8 brands, and 13 platforms) spread across Europe.

Key responsibilities:

• To undertake the lead for business analysis on various projects and programs, with responsibility for the approach, critical assessment and the quality of delivery. This role will be in a product team with and Agile focus
• To work closely with other Change professionals, business stakeholders and third parties in the delivery of appropriate project outcomes.
• To lead the analysis that supports the definition of the ways of working within the Networks Product Team, and to defined work do be done, conducting all business analysis activities on behalf of the BA Practice reporting into a Senior BA and/or Product Owner within that Portfolio.
• To gain an understanding of the overarching business strategy and the impact that design decisions have, clearly articulating issues and design concepts to stakeholders, influencing opinion at all levels of the organization.
• Building strong relationships with business stakeholders and other portfolio / project /delivery resources working within that domain with the common goal of ensuring the successful delivery of the project objectives.
• To ensure that changes result in a positive customer outcome that is consistent.
• To support business owners in their business readiness activities, including support to identify changes to procedures, testing, communication and training needs, enabling them to adapt to and accept the change at implementation
• Supporting business transition and helping to establish change.

• Practical knowledge of various delivery methodologies (e.g. waterfall and agile) and how elements of those can be combined to effectively support high-quality analysis
• Experience of the oversight of change activity, with skills in business analysis management
• An expert understanding of requirements elicitation, process modelling techniques and operational design principles.
• Strong supervisory skills with an aptitude to coach and mentor
• Ability to develop and maintain excellent working relationships with both internal and external stakeholders.
• Basic appreciation of programming languages and development tools
• Experience working in a Payments Organisation is essential
• eCommerce domain knowledge including payments and various alternate payment types
• Strong communication skills, tailored to large cross-country organisations, especially in remote working environments
• Strong experience of stakeholder management at all levels of organisation
• Strong payments and innovation background
• Highly organised and able to work to tight deadlines at a fast pace
• Keen attention to detail and proficiency in finding solutions to problems
• The ability to find innovative ways to resolve problems